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Delivered but not Received

Your orders

If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you.

If after that time you still haven't received it, reach out to us after 8 p.m. local time on the second day and we'll be happy to help.

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