Business Name: The Recon Group
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Seller reviews
Most helpful positive review
5 out of 5 stars review
Fast shipping great communication on delivery time.
Omagin
Most helpful negative review
1 out of 5 stars review
I purchased this item as a present with there being multiple in stock and after waiting several days, 12 hours before the promised and confirmed delivery I receive a message saying the order was cancelled because of the item being out of stock and it would be at least another 10 days before I got a refund! 8:35pm the night before delivery?!?!?! And the night before I am supposed to give it to my mother. Worse customer service I have ever seen!!!!
Calvin
10729 reviews
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- 5 out of 5 stars review12/01/2023Fast shipping great communication on delivery time.Omagin
- 1 out of 5 stars review04/11/2024Shipping was later than advertised, so I didn't have it in time, but it's a good thing, I guess, because the item wasn't shipped in a box other than the original lego box with a sticker, which is CRUSHED.. I am surprised it didn't break open, but who wants to give a gift that looks like it was run over and drug all the way here behind the truck. I will pay more next time with someone else. Lesson learned.Bree
- 1 out of 5 stars review04/01/2024I received a defective remote with my order and asked for a replacement, then I realized my entire order was wrong. Instead of a Roku Ultra, I received a Roku Ultra LT, which is a less expensive version of what I ordered. I paid $58 for my order. When I asked for a replacement of my order, I was offered $8 to resolve my issue. Let's recap; 1. A defective nonworking remote, and 2. a less expensive and less capable device for $50. Now, these items are restored and not new. A new Ultra LT Roku is $52 as of this review. Talk about Rip-off. - The Recon Group or VIP Outlet is doing a terrible job satisfying orders.Andrew
- 1 out of 5 stars review03/28/2024I purchased this item as a present with there being multiple in stock and after waiting several days, 12 hours before the promised and confirmed delivery I receive a message saying the order was cancelled because of the item being out of stock and it would be at least another 10 days before I got a refund! 8:35pm the night before delivery?!?!?! And the night before I am supposed to give it to my mother. Worse customer service I have ever seen!!!!Calvin
- 5 out of 5 stars review05/28/2023Thank you for the great packing job, it got to me safely, securely and quickly!Kimberly
- 1 out of 5 stars review03/13/2024Stay away from this seller for these type items. Like others have said, "They shipped a package in a bubble mailer". My item had crush damage to the corners of the album cover because it was shipped in an inferior mailer (Come on Payless Daily, all records should be double boxed for shipment and maybe there won't be so many returns).Michael
- 5 out of 5 stars review03/10/2024Good value for the price. Purchased this model to replace an earlier version that I lost. The item arrived earlier than scheduled delivery date. Had a sim card installed at the AT%26T store and the phone works well. Has good battery life just like the previous version.john
- 1 out of 5 stars review03/05/2024i ordered it online. said delivery sunday. then once it shipped they changed that i Monday. then fedex updated delivery to Tuesday. it was a 9 day wait on shipping. finally get it, and i can't activate it, because it wasn't scanned properly. i have to take it in to a Payless Daily to have it rescanned properly so that i can activate and use it.Nina
- 1 out of 5 stars review02/24/2024Bought this Lego set for a good price. The first package and package for instructions was torn open as if someone was going to put it together. Then changed their mind. The pieces were loose in the box. The baseplate was bent. Upon checking parts against the book, there are 7 missing pieces including the top half of a mini figure. Very disappointed.Valerie
- 1 out of 5 stars review02/23/2024I quickly selected and purchased a Xbox Series X as it was under $400 on sale. The description explained it was NEW. When I received the Xbox, I quickly observed the packaging was soaked and smelled like mold. I immediately knew this wasn’t good. I also observed a blue sticker on the Xbox packaging, stating “fully functional” testing etc. I’ll attach photos to this review, so you can see for yourself. I reached out to the 3rd party agency that shipped it, but they just want me to plug it in to verify it works. I’d prefer to have a swap out for an actual NEW item as described online when I bought it. I feel they are extremely dishonest with their merchandise. VIPOUTLET will not get any further business from me or the many that I sha...Scott
About Seller
VIP OUTLET is a premier supplier of quality goods with a specialty in multiple product categories. We take great pride in what we do and make sure to employ the strictest controls and latest technology to ensure that our product handling, repackaging, and cosmetic recovery are performed to the absolute highest standard. We work hard to maintain our goal of absolute customer satisfaction and offering the best quality products at competitive prices.
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