Back to Costway 60'' Electric Fireplace Recessed Ultra Thin Wall Mounted Heater Multicolor Flame

Customer reviews

4.4 out of 5stars
(15 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
12/19/2020
Great product; delivery challenges
I just had mine installed - everything seems to be working great so far! The major headache was delivery - at first I rec'd notice from FedEx it would be delivered a day early (which would have ruined my work day away from home), then it didn't arrive the day it should have, then the delivery date was just 'pending' for days. The only way I could have any control after that was to put it on 'vacation hold' until the following Friday when I would be home again. And even then I had to call FedEx twice to prevent it from being delivered at home on days I wouldn't be there. Hopefully deliveries will be a little more normal after the holidays, but COVID-19 will probably still be having effects then anyway.
Susan

Most helpful negative review

2.00 out of 5 stars review
Verified Purchaser
09/21/2022
very disappointed
The flames are puny and there is no realistic flame setting.
James
14 reviews
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  • 4.00 out of 5 stars review
    Verified Purchaser
    10/21/2022
    Beautiful but remote sucks
    installation went well. we love the look. only negative is the remote. we tried changing batteries but it just doesnt operate the fireplace as it should. tried different angles. dont really know what else to try.
    Kay715
  • 2.00 out of 5 stars review
    Verified Purchaser
    09/21/2022
    very disappointed
    The flames are puny and there is no realistic flame setting.
    James
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/16/2022
    worth the money
    I bought this heater / fireplace for my bedroom. I mounted it to the wall, not recessed. It was easy to do. When placed on the 1500W setting it warms my bedroom in about 30 minutes. If placed on the 750W it takes probably just under an hour. There are numerous colors to choose from for both the flame effect and the crystal base effect. The speed of the flames can be adjusted to give you a fast moving realistic flame or you can set it to a slower setting. The heater isn't what I would call quiet but no louder than any other space heater I've used. personally I like the "white noise" it creates. I am looking at getting a larger one for my dining room. But I am going to give this one a month or so to make sure it stays working. Overall I would recommend getting this item.
    terrible1description
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/13/2022
    Love this fireplace!
    Love this fireplace. Works and looks beautiful.
    Gail
  • 3.00 out of 5 stars review
    Verified Purchaser
    12/16/2021
    Great Fireplace didn't fit space
    Loved fireplace but too large in depth. Had to return but after printing out return barcode from website, Little Rock Shackleford store said I couldn't return to their store. They stated they had no way to return it to supplier. Told me I had to go home and print out a label and send back via carrier. Why would the website give the Return to Store option if it could not be used.
    Darlene
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/08/2021
    Great for the money!
    Value for money! I wanted one of this for my basement that's always cold. It heats the room fast and it looks so pretty. You can just leave the light on at night it looks so pretty!
    Billy
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/13/2021
    Fireplace insert!!!
    I absolutely like everything about this item....It worked for the vision I had for it...Would recommend for sure!!!!
    KEITHE
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/13/2021
    Very pretty to look at
    This doesn't heat a room very well but it is beautiful to look at. Guest always comment on how beautiful it is. I really like it.
    DocGsWife
  • 4.00 out of 5 stars review
    Verified Purchaser
    07/03/2021
    wall electric fireplace
    I put it up myself 63-year-old lady pretty easy. Miss logs in the picture of fire it is pretty for the apartment I live in and the heat will be a help it is cold in these apartments in the winter. only missing last star because I like wood in the fireplace.
    neezy
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/31/2020
    Beautiful Fireplace
    I researched a long time before I purchased this fireplace. I wanted a realistic looking fire with changing colors. I am so pleased with my purchase. I would highly recommend this product to anyone looking for an electric fireplace.
    Delana
  • 4.00 out of 5 stars review
    Verified Purchaser
    12/19/2020
    Cozy fireplace
    I love the way the flames lights up the entire room creating a cozy vibe. I didn't do 5 stars b/c the directions seem to be straight followed but can be a little tricky. Also, it's a little heavy for 1 person. Oh it heats up my entire apartment. Overall I love it and my guest loves it as well.
    danta
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/19/2020
    Great product; delivery challenges
    I just had mine installed - everything seems to be working great so far! The major headache was delivery - at first I rec'd notice from FedEx it would be delivered a day early (which would have ruined my work day away from home), then it didn't arrive the day it should have, then the delivery date was just 'pending' for days. The only way I could have any control after that was to put it on 'vacation hold' until the following Friday when I would be home again. And even then I had to call FedEx twice to prevent it from being delivered at home on days I wouldn't be there. Hopefully deliveries will be a little more normal after the holidays, but COVID-19 will probably still be having effects then anyway.
    Susan
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/24/2020
    Great deal for a modern looking electric fireplace
    Item was just as I hoped. I paid more for it on Walmart.com in case I needed to return it, but you can actually get this fireplace directly from costway for $179 after their coupon. Their return policy didn't seem as good as Walmart's so I opted to purchase through here. Still a good deal for the product you receive. Its definitely not a real looking fireplace it is modern and sleek, but that's what we were looking for to go with our eclectic farmhouse.
    Amber
  • 4.00 out of 5 stars review
    Verified Purchaser
    11/20/2020
    Not too bad
    I installed my fireplace into a wall and for a day they were very quiet but then started to be louder as the flames rotated within the machine by the next day..other than that I like it and it was a decent price
    Dewayne
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/06/2020
    Just what we ordered!
    Exactly what we wanted! It looks great on our wall in between the dining room and living room.
    sajo