Back to Costway Cushioned Rattan Outdoor Chaise Lounge - White

Customer reviews

4.18 out of 5stars
(17 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
03/07/2021
Sturdy and comfortable
This is a very sturdy, comfortable lounger. It doesn't tip over when I get up. It sits firmly and securely on the patio deck. I had one little issue with assembly. Assembly was easy but in one section the screws weren't long enough. I merely took them to the hardware store and got longer ones which worked fine. However, weather proof screws are a little expensive.
lindalu

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
04/18/2019
Think Before Purchasing
I would advise against the purchase of this product, due to the lack of available replacement parts including cushions. I used it for a couple of months last year, put it in storage for the winter, and brought it back out this year. I was cleaning it and it and began to get several rips and tears. Very upset that the cushions are not a year old, I accepted the fact that I may have damaged the product when cleaning. I contacted the company and requested to purchase a new cushion. They told me it wasn't under warranty. I explained that I was NOT looking for this to be replaced under warranty but wanted to buy another cushion. They told me there was nothing they could do and have a nice day. You can only receive replacement parts if the product is under warranty. The fabric is made cheaply and there are much better products on the market that have replacement cushions available. I am now having to purchase two new chairs, from a different company that have replacement cushions available if needed. Patio furniture should be built to last more than 5 months in the weather and I feel like I have just thrown money out the window...so disheartening. This company is deceiving, are little to no help and they go by a couple of different names: Costway and Gymax. Be careful and leery when purchasing anything from this company.
Disappointed
14 reviews
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  • 4.00 out of 5 stars review
    Verified Purchaser
    08/26/2021
    Nice chairs!
    Chairs look great and seem to be well made. There was a blemish on one of the chairs (most likely due to shipping) But I contacted the company and they were extremely quick to contact me and resolve the issue. They have stellar customer service!
    gee
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/15/2021
    Great lounger!!
    I’m getting rid of my bed and sleeping on this! It’s been comfortable and so easy to use.
    Adrienne Bird
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/01/2021
    Where to buy replacement cushions
    Where to get replacement cushions
    MARY ZAKRZEWSKI
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/21/2021
    Couldn't be any easier to assemble.
    Very nice, so easy to assemble. Wish it had wheels it would be easier to move around, but they are very nice lounge chairs.
    Amazon Customer
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/03/2021
    Color may be diffrenet
    It was a lot litter teal than it looks which i know can happen . but really like the darker shade in the pic .
    Amazon Customer
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/03/2021
    Comfortable chairs, easy recline
    These chairs are comfortable; however some has to be re-drilled and some had wicker covering holes. Some wicker was lose at bottom of chairs. I decided to keep them as I didn’t feel like returning them or waiting on replacement parts.
    Amazon Customer
  • 1.00 out of 5 stars review
    Verified Purchaser
    04/14/2021
    Not happy with the color. Should be more specific in your description!
    Sharon
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/07/2021
    Amazing lounge Chair Chaise Couch. 5 Stars.....
    We just received our two Rattan lounge chair chaises. They were delivered very quickly. They are great. They are extra sturdy. It only took us an hour to put together two of these lounge chairs. It takes 6 screws and washers per couch. They are very good quality. The feet have circular levelers for balancing the lounger. The cushion is of good quality. Has zippers in them for cleaning. Ties on the cushion, to tie down on lounger. The back has different levels of height positioning from laying completely flat to sitting up straight. These chaise loungers are way beyond my expectations. I bought two waterproof covers to keep them dry and in good condition. The covers fit perfect. Well done Costway, great loungers for the price, great quality. I recommend them highly.....
    Valerie
  • 4.00 out of 5 stars review
    Verified Purchaser
    04/02/2021
    Very Slooow delivery!!!!!
    I love this Chaise Lounge Chair! I am giving it 4 stars because it took over 2 weeks to be delivered! So, if you are not in a hurry for it, then I highly recommend this chair!
    Tachau11
  • 4.00 out of 5 stars review
    Verified Purchaser
    03/20/2021
    Nice loungers
    Has not warmed up enough to use yet, however, these will be nice to put in the backyard around the pool.
    jT
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/16/2021
    Turquoise color is exactly like the picture
    I chose the turquoise mat and it looks great. Just like the online pic. Very easy to assemble. All the holes line up to easily screw the pieces together. Sturdy but light weight and easy to move around.
    Krystal A.
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/07/2021
    Sturdy and comfortable
    This is a very sturdy, comfortable lounger. It doesn't tip over when I get up. It sits firmly and securely on the patio deck. I had one little issue with assembly. Assembly was easy but in one section the screws weren't long enough. I merely took them to the hardware store and got longer ones which worked fine. However, weather proof screws are a little expensive.
    lindalu
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/14/2020
    This is a heavy well-built chaise!
    It was relatively easy to assemble. It is very heavy and sturdy! The back adjusts to several levels for comfort. The pad is very nice, but it is WHITE!!!
    Louise Logan
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/19/2020
    Birthday gift to me.
    I love my new lounger. I had to put it on lifts as I'm 6' tall. To old to get up from that height. Its attractive and strong.8 legs give lots of support.
    Sandy
  • 4.00 out of 5 stars review
    Verified Purchaser
    04/21/2020
    Sturdy and Comfortable
    Good price for a chaise lounge with pad. The pad was thinner than an earlier model I bought years ago. Since there are no wheels on it, it is more difficult to move. It weighs over fifty pounds. It is sturdy. It is easy to assemble: six screws with alum wrench included. Left outside with no overhead protection, my last chaise wore out in over three years. The base is an improved design with three x-shaped spring braces instead of solid crossbars, allowing for more comfort even with a thinner pad.
    John Thurston
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/03/2020
    Lounge chair
    Love this lounge...not the softest thing around, but firm and comfortable. I have a small bay window area that this Chaise has found home in! This is not an overly large piece of furniture, but, if you want to fill in a small area with class and comfort this is your choice! Very easy to assemble and sturdy fabric for future use. The quality is worth the price.
    Frank
  • 1.00 out of 5 stars review
    Verified Purchaser
    04/18/2019
    Think Before Purchasing
    I would advise against the purchase of this product, due to the lack of available replacement parts including cushions. I used it for a couple of months last year, put it in storage for the winter, and brought it back out this year. I was cleaning it and it and began to get several rips and tears. Very upset that the cushions are not a year old, I accepted the fact that I may have damaged the product when cleaning. I contacted the company and requested to purchase a new cushion. They told me it wasn't under warranty. I explained that I was NOT looking for this to be replaced under warranty but wanted to buy another cushion. They told me there was nothing they could do and have a nice day. You can only receive replacement parts if the product is under warranty. The fabric is made cheaply and there are much better products on the market that have replacement cushions available. I am now having to purchase two new chairs, from a different company that have replacement cushions available if needed. Patio furniture should be built to last more than 5 months in the weather and I feel like I have just thrown money out the window...so disheartening. This company is deceiving, are little to no help and they go by a couple of different names: Costway and Gymax. Be careful and leery when purchasing anything from this company.
    Disappointed