Customer reviews
4.11 out of 5stars
(18 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
11/14/2021
All we needed
This phone will be used between 12 people taking weekly turns answering calls to serve the poor and unfortunate in our parish area. It is a big step up in quality from the simple flip phone we've been using for some time, audio quality in particular. Smart phone frills not needed. Just good connection in an updated cellular service and a much better sound on the earpiece.
John915
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
11/08/2021
Sumsung A10 NIGHTMARE
Need a zero star rating for this one.
Absolutely terrible experience. Many different Tracfone techs and I spent several hours over a 5 day period trying to get this phone setup and working. They could not get the phone so that it would accept or make phone calls. They even tried a factory reset. I have a Samsung A11 that works just fine, but not this a10. After 5 days of trying, I gave up and told them that I wanted to return the A10 for a fell credit. I purchased a Lively Jitterbug Flip phone instead and it was setup and ready to make calls in about 15 mins.!
Disenchanted
14 reviews
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3.00 out of 5 stars reviewVerified Purchaser06/15/2022Justine
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2.00 out of 5 stars reviewVerified Purchaser12/11/2021Not as easy to use as Galazy J3 orbitThe phone is jumpy and switches screens in the middle of reading a book, browsing the internet or changing settings. For pin entry, it makes you enter OK after the digits, which slows you down. I needed to replace my broken screen and wish I didn't buy the A10e instead.sueinga
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5.00 out of 5 stars reviewVerified Purchaser11/14/2021All we neededThis phone will be used between 12 people taking weekly turns answering calls to serve the poor and unfortunate in our parish area. It is a big step up in quality from the simple flip phone we've been using for some time, audio quality in particular. Smart phone frills not needed. Just good connection in an updated cellular service and a much better sound on the earpiece.John915
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1.00 out of 5 stars reviewVerified Purchaser11/08/2021Sumsung A10 NIGHTMARENeed a zero star rating for this one. Absolutely terrible experience. Many different Tracfone techs and I spent several hours over a 5 day period trying to get this phone setup and working. They could not get the phone so that it would accept or make phone calls. They even tried a factory reset. I have a Samsung A11 that works just fine, but not this a10. After 5 days of trying, I gave up and told them that I wanted to return the A10 for a fell credit. I purchased a Lively Jitterbug Flip phone instead and it was setup and ready to make calls in about 15 mins.!Disenchanted
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4.00 out of 5 stars reviewVerified Purchaser11/01/2021UPGRADED SPEED BUT SMALLER PLATFORMI purchased a newer Samsung to upgrade my phone speed and software. One problem I experienced was the smaller size of this newer platform. It has the same function as the old Samsung. Make sure you upload all your information to the Samsung cloud prior to changing phones. It helps with the transition to the new phone. One other issue I did not like about it was that the charging input port is not the standard USB. It is a different type of port that requires the special charging cord..JJJJJJ
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5.00 out of 5 stars reviewVerified Purchaser10/08/2021Awesome awesome awesome awesome phoneGreat for anyone who is clutsy and goes through phones like underwearUnknown
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5.00 out of 5 stars reviewVerified Purchaser10/03/2021Great phoneThis pairs perfectly with my tab a7. My other one was stolen so I had a galaxy j7 prime for a while. This one is lighter and faster and the OS is great.Sami54
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3.00 out of 5 stars reviewVerified Purchaser09/29/2021It seems to be ok.The phone seems to work fine. I don't quite understand why I have to go through 3 steps to get the most current notification item. After getting the notification beep, I have to turn on the phone, put in my code, then swipe to enable scrolling to the notification items. Maybe I will get smarter and figure a quicker way.gene W
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4.00 out of 5 stars reviewVerified Purchaser09/18/2021Seniors Going From Old to NewWe purchased the Galaxy as a replacement for an older style flip-phone, so are still adjusting to the increased complexity and functionality. The Galaxy is certainly an excellent smart phone and would recommend it, but would say that it is a challenge to seniors not comfortable with technology. We think that transitioning from an older flip-phone to the Galaxy could be made easier if Tracfone included a more complete user guide, to include not only the use of the phone, but also a bit more on how the new program actually works.Long Term Tracfone Users
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5.00 out of 5 stars reviewVerified Purchaser08/25/2021Just What I Wanted!Replacement for my Luna J3 Pro, which was all the phone I needed until it stopped being able to run some essential apps: same size, same price, does everything I need a little better than the J3, and didn't screw anything up. And it pulled in all my contacts and pics via Bluetooth. Trailing edge tech at its best!Salamander
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5.00 out of 5 stars reviewVerified Purchaser04/21/2021Great little Samsung phoneA great little Samsung phone with a lot of snap. Needed a phone that was faster than my Alcatel TCL LX. This fits the billDaniel G
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5.00 out of 5 stars reviewVerified Purchaser02/20/2021Perfect for general useAfter reading the reviews I made sure to give this a few weeks before reviewing. But honestly I'm experiencing none of the issues I've seen reported. As a matter of fact this is the perfect phone for general use with decent performance. It comes with enough space for about 20 apps and a few games. Obviously with google photos being a thing now there's no need to store photos long term on your phone so that shouldn't be an issue. My only real complaint was that it does not appear that my safelink benefits transferred to this phone, even though it's advertised on the safelink web site... so I just went with a cheap monthly package.MetalMastodon
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5.00 out of 5 stars reviewVerified Purchaser01/09/2021Wonderful conditionI'm very happy with it!! Its working great!! No issues with it at all!!kittycharm1
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4.00 out of 5 stars reviewVerified Purchaser12/18/2020Like my phoneThe features are kool face recognition like it i would recommend this productLing
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5.00 out of 5 stars reviewVerified Purchaser12/01/2020Great purchase...So glad I purchased this Samsung, it has exceeded my expections. Replacing my old Samsung with a faster processing phone with 3x the memory was past due. Could not be happier and with it being reconditioned it did not break the bank and it seems brand new. Much easier to modify screen layouts and by using the Transfer Wizard, everything from contacts & apps came over perfectly.GregH
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5.00 out of 5 stars reviewVerified Purchaser09/19/2020Happy So FarI'm super-happy with the reconditioned phone I received... seems like a new phone, no issues at all. This is way more phone than I'm used to and I'm still figuring it out, but so far it's been a pretty easy transition from my LG phone. I'm having a lot of fun discovering what this phone can do! Thanks, Tracfone, for the great deal!Unknown
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3.00 out of 5 stars reviewVerified Purchaser09/07/2020Cheap! but freezes easy.OK... great price! Unfortunately, have to go back to main screen often when touch keyboard etc. stop responding. Also, helps to constantly go back and close apps, including contacts and messages.Unknown
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5.00 out of 5 stars reviewVerified Purchaser04/29/2020Easy change from old TracFone to new Samsung A10eGot a notice on my account that my old phone would not work after a certain date. I picked this one off the Walmart website. When it came I read the directions, had fully charged both old and new phones, and had my page open with serial number and sim card number of the new phone. I turned them both on. I went though the start preferences on A10e. I then went to the TracFone website and followed their step by step. It involved putting the serial number of the new phone and the last 5or6 digits from the sim number of my old phone. It took about 10 minutes. I would say it took about another 10 minutes and my 7700 saved minutes, 5600 texts, and my saved data appeared on the new A10e. I was a little apprehensive based on some reviews, but it was easy and worked flawlessly for me. I like the new A10e and seems easier to work with than my old Samsung.FlaRich