Back to Cool Gel 14" Gel Memory Foam Mattress with BONUS 2 Pillows, Queen

Customer reviews

3.88 out of 5stars
(24 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
10/31/2015
Okay, so you converted me.
I have never been a fan of memory foam mattresses. Ive tried them in store and they rarely offered enough support. The foam gives all around me making me certain I'm sinking into wet sand and I feel trapped when lying on my back. Then there was the heat issue and the odor. I won't even mention the cost. I've had a pillowtop Sealy for years and planned on buying same in the near future since its sagging was starting to gift me with morning back pain. Saying that, when I saw that this mattress offered gel infused memory foam to keep you cool and was ventilated to aid in same, it got my attention. I'm happy to say it just may have created a convert in me. The mattress arrived rolled up in a tall box. The queen size was a little over 80 lbs. which was a challenge for me to move around on my own but I managed by sliding it on its side up my front steps and across the carpet once inside the house. If you order the king size, have a friend on hand to help. You'll thank me later. I removed the cardboard box to find the mattress was double wrapped in plastic. I carefully cut through the plastic and I could already hear the mattress start taking in air and expanding. At this point, it's best to get it on your foundation quickly so it can fully unroll. Unfortunately mine unrolled upside down. Great. While trying to flip it, I noticed small rubber nibs on the underside that help keep the mattress in place. I also noticed there is a zipper on one end making the cover removable so you can wash it in cold water if spot cleaning doesn't work. All mattresses should have this. In the paperwork, it was suggested giving the mattress a full 72 hours to decompress and leave it uncovered so it can breathe and offer a chance for any odor to dissipate. Mine didn't have an odor at all, but it suggests if it does to run a fan to help circulate the air around it. I had already moved my old mattress out of the room so I had to sleep on the new one the first night. I could tell it wasn't fully uncompressed since when I measured it, it was around 9 inches deep and it states it should be 10.5. The next day it was better and was exactly 10 inches when I measured. It has not increased beyond that in a week so if you're looking for something a bit taller due to railings or whatever, you might want to upgrade to the next mattress depth up which I believe is 12 inches. I have a platform bed which provided the ideal full length/height support this kind of mattress requires. Even so, the first couple nights it was kind of soft with that sinking in sand feeling I dislike. I had a restful night, wasn't overly hot and had no back pain in the morning so I could live with it. Night three was totally different and Im not sure why. The mattress was still plush, but much firmer and did not give so easily. This is what I was looking for! I guess it really does need time to reach maximum firmness. I like an extremely firm bed. A piece of plywood with a mattress topper would probably suit me fine. This isn't that rigid however it definitely was an improvement from the first two days. I think this just may take the place of my Sealy as my favorite mattress I've ever owned. It has a 25 year warranty—10 full years and 15 prorated. That's more than double my $600+ Sealy. And as far as mattresses go, especially memory foam/gel hybrids, I feel this particular model is reasonably priced. You even get free shipping with Walmart. Now the con and this is the only one I see. It wasn't with the mattress itself but the way it was shipped. My box arrived with a gouge in the side that went through both layers of plastic causing tiny pinholes in the mattress cover. You can see in the photo of the mattress lying flat the spot toward the bottom center of the bed where the cover looks slightly pinched. Also the bottom corner of the box was ripped open. That mattress corner (lower left) clearly had taken some abuse and took longer to decompress. It still hasn't filled out the mattress cover like the others. Not a big deal but just something the buyer should know when considering this item. You may want to be home when its delivered so you can check for damage immediately.
Winchester2

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
02/12/2022
Do not buy!!!!
My back kills everyday and I've tried returning with nothing but issues! Such a joke! It was damaged when i got it. Was only 8 inches when i bought a 12 inch. WASTE OF MONEY
Marie
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    05/13/2022
    Bang for your buck
    First off I have experience with other bed in boxes. We have gotten some from Amazon for our RVs. This time I need one for our new guest room. I wanted something that would be soft yet not the type of bed where you sink in.There's no break in period like other brands we have purchased. It's a great fit with the metal frame we bought. If your frame doesn't need a box spring this is it. You don't feel the slates like I was worried about. It's very comfortable and I love the liner on the mattress. It looks like our $$$ serta cover. Highly recommend this and will be switching out our other bed in box bed for this brand
    JulesR
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/12/2022
    Do not buy!!!!
    My back kills everyday and I've tried returning with nothing but issues! Such a joke! It was damaged when i got it. Was only 8 inches when i bought a 12 inch. WASTE OF MONEY
    Marie
  • 2.00 out of 5 stars review
    Verified Purchaser
    12/12/2021
    Don't purchase
    When it inflated it was only fully inflated in the middle. The top and bottom are low and so the mattress isn't even and it has my Back at a high arch and my neck low. I'm in pain this morning. I've also added a pic of how FEDEX delivered and damaged my box.
    Yolanda
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/03/2021
    Firm enough that it's comfy but not too hard!
    So comfy! Firm enough that it's comfortable but not too hard. I'm so relieved this mattress worked out! I had a previous foam mattress that was too soft and left my back hurting but this is perfect. Inflated to full size after about a day! Pretty impressive. Full size is a bit bigger than My previous full sized mattress so my sheets are a bit small but I don't mind. Also a really good price for the size, I haven't found another 12in mattress around this price
    Daniela
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/25/2021
    My dream bed for my dream house
    Hi. I'm in the process of buying my first and dream home. I've just purchased, from you, my first ever king sized bed and I wanted to thank you for being part of this amazing journey! The shipping was fast and easy, when the price was reduced the very next day, you honored it. The mattress is BEAUTIFUL!
    rochelle
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/03/2021
    Amazing!
    This bed just came in today we got the two pillows included so far so good we're letting it settle for the 3 days before we completely sleep on it! we have laid down on the bed and man is it nice! so far so good id say give it a shot!!! The pillows are awesome too
    JR
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/27/2021
    Watch out for packaging
    Not happy with how the bed was shipped. It came to us in NO box. It was just wrapped in plastic twice. Part of the plastic was torn and part of the bed itself was exposed. The bed itself luckily didn't come damaged but it was a bit dirty from not being in a box. It smells when it comes out of the packaging. The mattress itself is very comfortable. I love the mattress just not how it was shipped to us.
    Jennifer
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/14/2021
    Terrible Delivery and Nad quality
    We had very terrible experience with delivery though mentioned clear instructions and called to CC make sure deliver at door step delivery dropped some where in leasing office . Packing is terrible it's just wrapped in plastic cover bag and it's damaged and strains outside of pillows and mattress . Very bad quality
    sumalatha
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/08/2021
    Alert! Moldy New Mattress
    Be aware if you're asthmatic or have small children, stay away from this mattress. I ordered this mattress after reading all of the amazing reviews in both, Walmart.com and Amazon, but never expected to received a damage product. The mattress came covered in mold and customer service said they couldn't send me a replacement. The product was sealed and still had a bunch of mold everywhere. See all the photos.
    Ashley
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/01/2021
    Nice inexpensive mattress
    This mattress is true to size 14” this mattress is very firm this mattress feels like laying on a box spring this mattress hurts my back and sides this mattress isn't comfortable this mattress is very heavy this mattress said it had a plush layer so I assumed it would be soft it isn't this is my first night sleeping on the mattress I'm hoping the mattress will soften with time
    Teres
  • 4.00 out of 5 stars review
    Verified Purchaser
    04/12/2021
    It's everything the description says, but beware!
    I purchased the queen mattress 12" on 3/29/21, and delivered 4/7/21. The box was torn and retaped; but was not completely closed with the mattress visible inside covered in plastic. 4/11/21, I unpacked the mattress with some difficulty by myself because it was not rolled correctly when compressed. The top of the mattress was on the outside of the roll, causing the top to unroll with it being on the bottom. I struggled to flip it over after it had unrolled about halfway. I noticed right off that the top and bottom edge of the mattress was compressed several inches more than the rest of the mattress. It has been 24 hours and the edges have hardly expanded. This mattress also hangs over my queen motion base about 2" each side. I purchased this as it said it was compatible with adjustible bases. The cool gel foam can be felt when you put your hand on the mattress, but the warranty suggests protecting it with a mattress protector. However, if that protector is quilted on top, or it is a waterproof cover, that is going to impede the cooling effect against your body. I've had spinal surgery and needed a plusher mattress that is also adjustible and this fits that description. I can deal with the top and bottom not expanding fully;however, the overhang on the edges makes this somewhat a safety hazard if you sit on the edge of your bed to get dressed or even sit up on it when getting up in the morning or during the night.
    sleeplessinMo
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/04/2021
    LOVE this bed!!
    I got a king. Very heavy and difficult to deal with by yourself, but I got it! I didn't have the luxury of letting it sit for 24 hrs before using, HOWEVER, after about 6 hrs, it was at 12 inches. I covered it with a mattress protector after about 3 hrs and put sheets on. I am VERY happy with this mattress. I am short, so it is difficult to get in, so I'm happy with it not being a full 14 inches. It is SUPER comfortable and works great with my adjustable base. What an awesome deal!! Super duper happy!!
    Trisha
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/24/2021
    A year later and I still love it
    A year later and I still love it. I was so nervous about buying a mattress without feeling it in person, and extra nervous because I'd never had a memory foam mattress before. I read soooo many reviews on so many different sites and so many different options and I ultimately decided on this one, the 14' king size. It unwrapped easy burn it did take a few days to fluff up all the way. I was worried because the head and foot parts of the bed took longer to fluff up. But eventually they did. I had back problems and needed firm but also soft, and this mattress has been perfect for me. It's firm for what my back needs, but it's very soft and comfortable, if that makes sense. I just sink into it but not in a bad way. The edges have held up great. I do rotate it from time to time so one side doesn't get all of the pressure from me sitting on the same spot all the time when I'm getting dressed or folding laundry or whatever. There's no dents or body marks or anything. It looks and feels exactly how it felt when I got it a year ago. My opinion is this is a great mattress and I'm glad I picked this one :)
    CARRIE
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/28/2021
    Was very upset about this mattress!!!! As soon as it shipped I unpackaged it and let it sit for three days and all four corners are disformed called Walmart to send it back and I cant have a replacement until they recieve this one so now I will be out of a bed for five to seven days!!! Not happy at all!
    Michele
  • 2.00 out of 5 stars review
    Verified Purchaser
    01/29/2021
    BED BUGS!!!!!
    BED BUGS!!!!!!!! Threw this outside bedbugs are a SUPER contagious BUG they get on ur clothes and the to any fabrics it can. they will attach to ur clothes and lay their eggs and then anywhere els u sit. Anyone that dosnt know about these bugs look it up! I already got bit!!!! And it hasnt It can go from your bed to everyone elses in the house! Omg!!! Check your mattress good! Before u use it!!! I tried uploading a video of the bus walking around but it dint let me upload! I already got BIT!!!! CHECK UR BEDS!!!
    Andrea
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/14/2020
    Sleeping on clouds
    We purchased this 14" Queen size for our 5 yr old who previously slept on a memory foam fullsize (another brand) and he is a wild sleeper so we decided to get a bigger size. This mattress is truly awesome. It's so comfortable. I myself was never a fan of memory foam mattresses but we got it for him because he suffers from restless leg syndrome and we wanted comfort for him . It's been a week and he sleeps all through the night now. It really was a great purchase. Its firm but not rock hard like I see some other folks mention . Different strokes for different folks.
    Cynthia
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/13/2015
    Best Night Sleep You Will Ever Have!
    Cool Gel 10.5" Ventilated Gel Memory Foam Mattress (Queen Size) is the most amazing mattress. When it arrived I was not too sure since it was rolled up, but as soon as you take it out of the box it begins to inflate itself. The first night that I slept on the mattress I got the best night of sleep I have had in years. When you lay down it is like melting in the clouds. And I never got too hot or too cold, which is a problem I often had. I cannot say enough about how awesome this mattress is. I was concerned that it would become uncomfortable, forming indentions, but it has not, making every night's sleep as good as the first. Even husband even commented on how solid he slept, not moving even once. He also stayed very comfortable, temperature wise and he is usually always very warm. As I said before it does not look like much coming out of the box, but if you want the best night sleep you have ever had then you will definitely want to get this mattress. And your regular linen sizes fit, so there is no need to purchase specially sized ones. I am definitely telling all my friends and family about the Cool Gel Ventilated Gel Memory Foam Mattress.
    cogziegirl
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/05/2015
    I'M FINALLY A BACK-SLEEPER!
    This is a very nice mattress! I am currently in the process of alleviating my chronic back, neck, shoulder and hip pain. I could not get in a comfortable position on my back with my previous mattress. I am very comfortable on this in any position. It feels super soft and very cushiony. When I say cushiony, I mean that it has eliminated any pressure points I previously had on every other mattress I've owned. My husband likes it but hasn't noticed the HUGE difference(s) that I have. I have a high arch in my lower back that needs support when I'm lying on my back. Whether these great improvements in my sleep and pain-control, is a placebo effect, or if it's this truly well-made mattress; I don't care. I am feeling better and better by the day. I'm so excited to begin reversing the ever-worsening body aches and pains I've been dealing with for far too long. I bought special pillows for my head/neck and a body pillow for better support while side-sleeping. Nothing helped…except this mattress. It's an impressive high-quality mattress at an equally impressive affordable price. I LOVE it and it's such a “relief” to finally have a good mattress! Oh, the only negative thing I can think of, is the lingering air-out smell for the 1st few weeks. It says it's normal new smell…smells akin to inflatable blow-up pool gear. This really is minor. It's not harmful and you don't even notice it but upon entering your room for the 1st couple of minutes. It recommends airing it out prior to use, but I was desperate for some comfortable sleep and used it after a few hours of letting it rise/fill out. Oh, lastly, I used to toss and turn through the night because of my side-sleeping and I no longer have to do that at all. I fall asleep on my back and awake in the same position. If/when I do wake up to use the bathroom or if our wee ones wake up, I can get up without disturbing my husband, despite my side being pushed up against a wall corner in our room. I don't know how they make this incredibly soft and durable foam, but I'm very thankful for it. I highly recommend to anyone dealing with chronic aches and pains…especially if you're a side-sleeper that's trying to become a back sleeper. :)
    mollydogggggggggggggggggg
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/31/2015
    Okay, so you converted me.
    I have never been a fan of memory foam mattresses. Ive tried them in store and they rarely offered enough support. The foam gives all around me making me certain I'm sinking into wet sand and I feel trapped when lying on my back. Then there was the heat issue and the odor. I won't even mention the cost. I've had a pillowtop Sealy for years and planned on buying same in the near future since its sagging was starting to gift me with morning back pain. Saying that, when I saw that this mattress offered gel infused memory foam to keep you cool and was ventilated to aid in same, it got my attention. I'm happy to say it just may have created a convert in me. The mattress arrived rolled up in a tall box. The queen size was a little over 80 lbs. which was a challenge for me to move around on my own but I managed by sliding it on its side up my front steps and across the carpet once inside the house. If you order the king size, have a friend on hand to help. You'll thank me later. I removed the cardboard box to find the mattress was double wrapped in plastic. I carefully cut through the plastic and I could already hear the mattress start taking in air and expanding. At this point, it's best to get it on your foundation quickly so it can fully unroll. Unfortunately mine unrolled upside down. Great. While trying to flip it, I noticed small rubber nibs on the underside that help keep the mattress in place. I also noticed there is a zipper on one end making the cover removable so you can wash it in cold water if spot cleaning doesn't work. All mattresses should have this. In the paperwork, it was suggested giving the mattress a full 72 hours to decompress and leave it uncovered so it can breathe and offer a chance for any odor to dissipate. Mine didn't have an odor at all, but it suggests if it does to run a fan to help circulate the air around it. I had already moved my old mattress out of the room so I had to sleep on the new one the first night. I could tell it wasn't fully uncompressed since when I measured it, it was around 9 inches deep and it states it should be 10.5. The next day it was better and was exactly 10 inches when I measured. It has not increased beyond that in a week so if you're looking for something a bit taller due to railings or whatever, you might want to upgrade to the next mattress depth up which I believe is 12 inches. I have a platform bed which provided the ideal full length/height support this kind of mattress requires. Even so, the first couple nights it was kind of soft with that sinking in sand feeling I dislike. I had a restful night, wasn't overly hot and had no back pain in the morning so I could live with it. Night three was totally different and Im not sure why. The mattress was still plush, but much firmer and did not give so easily. This is what I was looking for! I guess it really does need time to reach maximum firmness. I like an extremely firm bed. A piece of plywood with a mattress topper would probably suit me fine. This isn't that rigid however it definitely was an improvement from the first two days. I think this just may take the place of my Sealy as my favorite mattress I've ever owned. It has a 25 year warranty—10 full years and 15 prorated. That's more than double my $600+ Sealy. And as far as mattresses go, especially memory foam/gel hybrids, I feel this particular model is reasonably priced. You even get free shipping with Walmart. Now the con and this is the only one I see. It wasn't with the mattress itself but the way it was shipped. My box arrived with a gouge in the side that went through both layers of plastic causing tiny pinholes in the mattress cover. You can see in the photo of the mattress lying flat the spot toward the bottom center of the bed where the cover looks slightly pinched. Also the bottom corner of the box was ripped open. That mattress corner (lower left) clearly had taken some abuse and took longer to decompress. It still hasn't filled out the mattress cover like the others. Not a big deal but just something the buyer should know when considering this item. You may want to be home when its delivered so you can check for damage immediately.
    Winchester2
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/08/2015
    Sleep like a baby
    I am very happy with my new Mattress. The Modern Sleep Cool Gel mattress is surprisingly firm yet soft. I wasn’t sure if a solid foam mattress was for me. I have always had traditional coil pillow top mattresses but it was time for a replacement. I hurt my back a few months ago and was never getting a good night sleep anymore. This mattress stops me from tossing and turning to find a comfortable position. My husband also was happy with his sleep on this mattress. The top memory foam moves with your body to erase any pressure points. We had it 2 nights and then we went on a trip in our RV and I really missed my new mattress. It was nice to come back home and sleep soundly. I used to wake up to husband sitting on the side of the bed putting on his socks and boots, the bed would bounce. Not so with a foam mattress. I sleep right through his movements. I wanted to mention the few surprises that aren’t in the regular marketing of the bed. It arrives rolled up in a box in a vacuum sealed bag. When I saw the box, I was sure there was a mistake. When you cut the bag, it grows to almost full size in a matter of minutes. We measured it after 24 hours and it was the full 12 inches. Some foam mattresses have reviews saying that it was an inch or so short. Not this one. The other surprise was the cover. It comes in a removable zippered cover so I can wash the cover occasionally. That was something I had not expected.
    QueenOfInterneShopping