Customer reviews
2.42 out of 5stars
(24 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
09/07/2021
Doris
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
10/03/2022
Disappointed/ Loosing it’s quality?
I’ve had good experiences in the past with Jansport but I am very disappointed to see the backpack strap is already ripping after one month of use. I feel Walmart/Jansport is using cheaper quality source than other Jansport.
Kim
14 reviews
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1.00 out of 5 stars reviewVerified Purchaser12/14/2022Buyer beware. Mind where you purchase name brands.My thought is possible “knock off”. After about 3 months. It’s falling apart. My daughter has one she’s had about 8 years.Ronnie737
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1.00 out of 5 stars reviewVerified Purchaser11/22/2022DO NOT BUY THIS FAKE BAGThis backpack ripped in four places within a month of use. Jansport has a great warranty- which is why this bag was purchased - but it’s COUNTERFEIT!!Rachel
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3.00 out of 5 stars reviewVerified Purchaser10/03/2022Cynthia
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1.00 out of 5 stars reviewVerified Purchaser10/03/2022Disappointed/ Loosing it’s quality?I’ve had good experiences in the past with Jansport but I am very disappointed to see the backpack strap is already ripping after one month of use. I feel Walmart/Jansport is using cheaper quality source than other Jansport.Kim
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1.00 out of 5 stars reviewVerified Purchaser09/23/2022COUNTERFEIT DO NOT BUYCOUNTERFEIT! Within 2 weeks both straps ripped off. I sent it to Jansport to get repaired and found out it was COUNTERFEIT!angelle
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1.00 out of 5 stars reviewVerified Purchaser09/10/2022CV
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1.00 out of 5 stars reviewVerified Purchaser09/09/2022Stop selling brands that are false this is trashI am wondering if I shop at the wrong store I bought this bag thinking it’s a Jansport the bag is a thin as paper and the sad part about it was sent to Jamaica this bag useless for children to take to school I cannot give it any star it deserve none I know Jansport the one that I get this is not oneNordia
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1.00 out of 5 stars reviewVerified Purchaser06/13/2022Flimsy and not authenticThis bag is totally not jansport. I bought from the seller “star” and I am so disappointed. The shoulder straps and padding are not sturdy at all. I’ve purchased jansport at tillys and through big box stores (not third party sellers) and I’ve always loved them. This is very obviously a fake. There was plastic stitching coming out of the shoulder strap as pictured. Very very low quality bag. This was supposed to be for my sons school backpack and I imagine putting any type of weight inside would rip the seams in no time. Total waste of money and two weeks waiting for this.Amanda
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4.00 out of 5 stars reviewVerified Purchaser05/30/2022Read
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1.00 out of 5 stars reviewVerified Purchaser02/03/2022Poor quality, poor customer serviceVery disappointed in the quality of the backpack and even more disappointed with the lack of customer service response. I purchased this backpack in mid-December as a Christmas gift for my granddaughter. The backpack straps ripped from the backpack the 2nd day she went back to school after Christmas break. I sent 2 emails requesting a refund or replacement but never received a response. I wish Walmart would stop offering 2nd party products!LYDIA
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3.00 out of 5 stars reviewVerified Purchaser01/21/2022NostalgicVery nice backpack, reminds me of when I was a kid. I bought this for my 12 year old son and he loves it. I dont know how long it will last because it doesnt feel as sturdy as some of the walmart brand backpacks but he likes the color and the design so we will use it til it breaks. For the price its not to bad but would have liked to feel that it will last longer.Unknown
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1.00 out of 5 stars reviewVerified Purchaser01/20/2022poor quality, poor cust servicepoor quality. may not be official jansport merch.this item lasted less than 1 week. I attempted to contact the seller two separate times and have received no reply. the top right shoulder strap for completely off with only volleyball uniform and knee pads in the bag.. maybe the one I got was just poorly sown but the lack of customer service and quality is very disappointing don't waste your moneydiana
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1.00 out of 5 stars reviewVerified Purchaser01/15/2022DO NOT BUY , IT IS NOT GOODDO NOT buy it , it is a money waste , I bought this bag for my 7th grade son , he used it for 3 days then one of straps ripped off from the bag , the sewing wasn't good enough to hold the weight of the book and the computer.ahmed
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1.00 out of 5 stars reviewVerified Purchaser01/14/2022Honest feedback.The backpack was not as advertised. The fabric was not much sturdier than hard paper. For what I paid more than $30 for, what you sent me is not worth two dollars. Extremely disappointed. Doctors without borders or NPR sends free promotional backpacks of much higher quality.ted
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5.00 out of 5 stars reviewVerified Purchaser09/07/2021Doris
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1.00 out of 5 stars reviewVerified Purchaser08/29/2021Not the color I orderedI ordered this bookbag in the color red for my teenager for his first year in high school. Delivery was spot on but when my excited boy opened the package the backpack was an ugly gray color. Definitely not what we ordered. I reached out to Walmart who reached out to vendor and 3 weeks later I have not heard from them for an exchange. Horrible service. Disappointed to say the least.ANGELA
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1.00 out of 5 stars reviewVerified Purchaser08/15/2021wrong colorI was sent the wrong color backpack, I will need to return it unfortunately. The quality of the backpack is great like all Jansports I've owned.Summerfan
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3.00 out of 5 stars reviewVerified Purchaser08/07/2021Poor quality for the price.I thought the overall quality for this at this price was cheap. For $10 more you can buy a backpack much better than this.Vincent
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4.00 out of 5 stars reviewVerified Purchaser08/02/2021Its good igKinda big for my liking but overall it's a good backpack, not that many inside compartmentsnhu
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5.00 out of 5 stars reviewVerified Purchaser07/24/2021Daniel