Customer reviews
3.84 out of 5stars
(19 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
09/04/2018
Great Features
The tooth brush is great. The beeps that tell me when to move to a different place in my mouth was great. I have a tendency to push too hard with the toothbrush. The pressure sensor helped me with this. I like the 3 different settings on the brush of clean, white, and gum care. I alternate the settings. I also like that the brush has a stability notch
on the bottom to keep it from rolling. This is a wonderful tooth brush.
Geri25
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
11/02/2022
Michelle
14 reviews
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5.00 out of 5 stars reviewVerified Purchaser12/19/2022ExcellentFast door to door delivery. Best electric toothbrush Imhave owned.Richard
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1.00 out of 5 stars reviewVerified Purchaser11/02/2022Michelle
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2.00 out of 5 stars reviewVerified Purchaser08/07/2022The toothbrush did not hold a chargeWould not hold a charge. Charged it for 18 hours before using it the first time, it worked but the batterie was dead by the next morning. Put it back on the charger for 24 hours thinking maybe it needed to be charged a full 24 hours before it worked properly, this time I was able to use it twice before it quit working. The toothbrush worked fine when it had a charge, it just would not hold the charge for long. My old Philips electric toothbrush would work 14 days with one 24-hour charge. I'm not charging it again, I'm returning it.Aida
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4.00 out of 5 stars reviewVerified Purchaser08/04/2022Mouth feels cleanI love how the brush cleans my teeth… I see the difference already. But for some odd reason the light of my brush stays on, whereas my husband's (5100-black)or daughter's (4100-army green) toothbrush does not do that. But overall performance so far it good.Kiusmasi
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5.00 out of 5 stars reviewVerified Purchaser07/08/2022New and ImprovedSonicare improved their great product bought one 15 years ago from my dentist that recommended it, I have not been back to the dentist since, the newer model has been updated with better options and got rid of some options not needed, Thank you Philips CompanyMichael
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2.00 out of 5 stars reviewVerified Purchaser03/19/2022UghI bought this tooth brush in 2020 because my dentist said this kind of tooth brush is better. Well it now doesn't charge. The battery light just keeps blinking. It's been on the charger for days and it still won't charge or work. I don't know what is wrong with it. I tried different outlets and nothing. I just bought some new brush heads too thinking that some how that might work. I don't really want to buy a new toothbrush because this is not that cheap. I'm a bit disappointed. This is my first electric tooth brush and I thought it would last longer than it has.Cassie
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5.00 out of 5 stars reviewVerified Purchaser01/31/2022Excellent Toothbrush.Excellent electric toothbrush. Love the different features. Does an outstanding job of cleaning your teeth and gums. Easy to use.Hank
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5.00 out of 5 stars reviewVerified Purchaser01/28/2022Clean!My teeth feel definitely clean after use. There's different settings, and easy guide for use. Substantial battery life. Came with case, brush head, charger..John
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4.00 out of 5 stars reviewVerified Purchaser11/28/2021Great toothbrushGreat toothbrush! This is my second one, because I work 48 hour shift and got tired of casting my 1st one back and forthDug
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5.00 out of 5 stars reviewVerified Purchaser10/28/2021You've never brushed your teeth before this!This toothbrush is amazing I need about $1500 for a dental scaling. My teeth are fine but my gums are a mess I have periodontal disease and they were infected swollen and in pain. Sine I can't afford the dental work right now……. I bought this brush hoping it would help. Not only has it helped it was basically a lifesaver. I paired this with Plax mouthwash and I see the difference in less than seven days. This was the best investment I've ever made in a toothbrush. It has three settings gum whitening and cleaning and it also has 30 second intervals which will let you know which quadrant you should be brushing. It buzzes when it's time to switch. There's nothing about this toothbrush that's not wonderful. If you haven't used his toothbrush you've never brush your teeth in your life. A must buy. If you have plaque and tarter on your teeth also use bentonite clay with this toothbrush once a week it will be a game changer.Shon
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5.00 out of 5 stars reviewVerified Purchaser10/12/2021Good Quality and Great Products.Good Quality and Great Products.*********Nice GiftMiffy1680
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1.00 out of 5 stars reviewVerified Purchaser07/22/2021Ashia
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5.00 out of 5 stars reviewVerified Purchaser07/20/2021Great price pointI had an old Sonicare and was looking to upgrade to a newer one. This one is perfect especially at this price point. My teeth always feel like I just got back from the dentist after using it.mkg678
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3.00 out of 5 stars reviewVerified Purchaser03/25/2021Not worth price. Disappointing settings worthlessCary case is nice but the settings are worthless. You know how hard to brush your teeth and the setting for whitening is just faster. For that much it should have atleast 1 extra brush. You have to stop to change from settings. The bulky plastic case is the best part. Sonicare has always been my go to since they came out. This was the worst rip off but I'm not going to go thru the trouble to return it. The charging base is nice but I prefer the lower priced one that I Can change rechargeable batteries. So when this ( battery) dies it's trash bound.Whocares
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5.00 out of 5 stars reviewVerified Purchaser09/04/2018Great FeaturesThe tooth brush is great. The beeps that tell me when to move to a different place in my mouth was great. I have a tendency to push too hard with the toothbrush. The pressure sensor helped me with this. I like the 3 different settings on the brush of clean, white, and gum care. I alternate the settings. I also like that the brush has a stability notch on the bottom to keep it from rolling. This is a wonderful tooth brush.Geri25
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4.00 out of 5 stars reviewVerified Purchaser08/19/2018Really like this toothbrushI really like the 3 minute cycle instead of the 2 minutes from my old Sonicare. My only complaint is that the gum cycle is essentially the 2 minute clean cycle with an extra minute with a different pulsing cycle tacked onto the end. The toothbrush would be greatly improved if the gum cycle was just the 1 minute different pulsing cycle. That way, if I wanted just a few more minutes of that cycle, I could get it. Right now, the only way to get that pulsing is to let the toothbrush run through the 2 minute standard clean cycle.EasternKingbird
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4.00 out of 5 stars reviewVerified Purchaser05/16/2018Great product with a couple of minor flawsI love the looks of the toothbrush and its ease of use. My only concerns are with the design: 1- the area where the buttons are is not watertight and toothpaste / water does get stuck in the tiny slits around the buttons (imagine white on black: pretty apparent, and kills the gorgeous look of the toothbrush), and; 2- the travel case does not close tightly like it should. Other than these two complaints, I'm quite happy with the product.MarcM
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4.00 out of 5 stars reviewVerified Purchaser04/04/2018Good set of features with 1 shortcoming & 1 longer term concernThis was purchased to replace my old unit which must be about 9 years old and started to have a failing battery. A pretty good run for a battery operated appliance! My old unit had too many modes and was too easy to change setting while operating the unit so the more simplistic feature set along with having the buttons slightly recessed are an improvement. No need to go into details on the product features. The 30 sec x 4 timer is great along with the pressure sensor. The single significant shortcoming for me is that the backside of the body is slick and makes it harder to manipulate the brush in my mouth. My old one had a rubbery backside which I greatly miss. I'm sure if you spend 3+ times more to get a top end model it will have this feature but in my mind this isn't a "luxury" but goes towards the effective use of the product. I've made my own "fix" by attaching a long strip of grippy material (made to make mobile phones less slippery) to the backside. It's an big improvement, but question how long it will stay on before the edges start peeling up. Now my concern... Sonicare has started to "chip" the brush heads. In this product it works with the brush head change reminder which is great. If you prefer, you can use non-chipped brush heads and can also turn-off the feature entirely. All of this is great and customer friendly. My concern is where this technology could lead in future models. It could easily be changed to require chipped brush heads and not be able to be turned off or even refuse to operate if the brush head is deemed too old or worn. The market is littered with numerous companies using chipped products to create a lock-in (e.g. coffee makers and ink jet cartridges). I only use official Sonicare brush heads, but have concerns with companies limiting product choice and create lock-in. To be clear, the existing product doesn't enforce use of chipped brush heads, and this is only a potential concern down the line which I hope will never come true as I believe Sonicare makes a great customer friendly product. I did NOT receive this item in exchange for a review. It was purchased.LN62
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4.00 out of 5 stars reviewVerified Purchaser03/02/2018Powerful product that produces a good clean, has 3 modesI received this product in exchange for my unbiased opinion. The product is very powerful which allows it to achieve a good clean. I really like the fact is has 3 different modes: clean, white and gum care. The product was very easy to use and pretty much no assembly required just plug it in to charge, put the toothbrush head on and you are good to go. This product compared to other electronic products, the Protective Clean 5100 Sonicare that I tried uses a very fast vibration that seems to me to be a back and forth movement pattern. In the past the product I used uses a circular motion and is less rapid and powerful than this Sonicare. One thing for me that makes me like this product a little less than the circular pattern style is the power level. It was more powerful than I was used to or expected and as a result of the way I brush that power caused the toothpaste and saliva to sling out of my mouth a lot. I guess I don`t brush with my mouth fully closed as I work the brush around to the front, sides, back etc. that caused a bit of a problem with this model for me. It is a very quality product and as I described it to my husband he felt he is excited to try it as it seems more like what he likes. I think it would come down to personal preference. For me to chose this as my top choice I would have to figure out how that flow of motion could be handled to prevent the large spray from flying out of my mouth as I worked through all areas of the mouth.Kelly5000