Customer reviews
4 out of 5stars
(12 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
12/26/2022
IC
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
12/30/2022
The heater doesnt work, buyer beware.
The product came with no instructions. When I finally assembled the heater I kept on getting an E1 error. The heater would not turn on. It was a pain to assemble and now I have to return it.
Faraz
14 reviews
Filter by:
Sort by:
-
1.00 out of 5 stars reviewVerified Purchaser12/30/2022The heater doesnt work, buyer beware.The product came with no instructions. When I finally assembled the heater I kept on getting an E1 error. The heater would not turn on. It was a pain to assemble and now I have to return it.Faraz
-
5.00 out of 5 stars reviewVerified Purchaser12/26/2022IC
-
5.00 out of 5 stars reviewVerified Purchaser12/06/2022adam
-
5.00 out of 5 stars reviewVerified Purchaser11/16/2022Very Nice for the PricePerfect size for my space. It's very sturdy and easy to put together. Looks like real wood and fire.SHELLY
-
5.00 out of 5 stars reviewVerified Purchaser10/15/2022This FP is worth the money!I purchased this FP in January, 2022. I was so excited to assemble it so I could see the finished look. All of the pieces were there, easy to assemble and I had no scratches or damages. This FP is BEAUTIFUL!!! I am also sooooo happy about being able to control it from the comfort of my sofa. It is remote controlled. If ever I need to purchase it again I will definitely do so!!!Pamela
-
1.00 out of 5 stars reviewVerified Purchaser12/22/2021Beware.Item came damaged, I unfortunately should have listened to the others who have reported the same thing. Returning it was a hassle and the company that sells these is HORRIBLE with customer service. Buyer beware.Ruth
-
5.00 out of 5 stars reviewVerified Purchaser03/21/2021LovelyI always wanted an electric fireplace, so when it came time to get one, I researched. Color, style, remote, and options were all taken into consideration. I love the temperature setting, and being able to use just the flame at five different settings. The timer is also a nice option. The instructions were very easy to follow. I put it together in about two hours. (I am 63) Its absolutely beautiful, just what I wanted. Im very happy with it.Marie
-
4.00 out of 5 stars reviewVerified Purchaser12/13/2020I'd buy againIt can't handley very much weight and it is kind of loud when on but it warms up a room within 15 to 20 minutes, it classes up a room, and the fire display is very relaxing. wanted to buy another one for a family member but the price had doubled since we ordered ours. We paid $250Julie
-
4.00 out of 5 stars reviewVerified Purchaser12/09/2020Very cute fireplaceI am really excited to have this fireplace for this holiday season. I love how this looks in our home. The assembly wasnt too difficult- just need to read the instructions. It didnt take very long. One issue was the decorative piece in front of the fireplace. The screws that went in that spot seemed too short and didnt secure the wood in place. We used some screws we had that were longer and that worked much better. I love all the settings on the fireplace. Im happy I can turn the heat up and the flame brightness up or down. The only thing I would change and I am disappointed with is the heat comes out the top of the fireplace instead of the bottom. So if sit in front of it your head is blasted with heat instead of your body. Oh well I still like it.ashley
-
5.00 out of 5 stars reviewVerified Purchaser11/22/2020Love it!I just got this today and I love it. It was fairly easy to assemble and looks beautiful. I love that it doesn't stick too far out from the wall so it's not bulky like some others. The size is perfect, not too small, not to large. The different brightness settings for the flames are great. I haven't used the heat function much but it seems to work well. I added a marble top to mine and it brought it to the next level.Shannon
-
3.00 out of 5 stars reviewVerified Purchaser11/15/2020Its great for the priceThe fire place work well and look great. However the company that sells this has the worst Customer service ever the fire place came broken on one side and called/ emailed for a replacement more than once. No over ever called back. I had it build up already and the Broken piece was on the side and not a big one so I end up keeping it.Eunice
-
5.00 out of 5 stars reviewVerified Purchaser12/11/2016Nice fireplace, just what we wanted!We were hesitant to order this fireplace because there were basically no reviews and the couple there were weren't much help at all. We decided to go for it and hope the fireplace was ok. We love it! It's exactly what we were looking for. I had been looking for several months and really wanted one once the Christmas season started and this one is perfect for our living room. It was fairly easy to put together but the directions aren't that good. It came with all the pieces and no damage. I love the graphics and it puts out a good amount of heat for a small space. It's very quiet which is a plus too and I like the option to not have the heat on and only have the screen on. Only downside is that it doesn't come with a remote, that would have been great but we're ok with that.Lisa