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Customer reviews

3.4 out of 5stars
(20 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
01/30/2021
Powerful and very easy to use
sheila

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
05/28/2022
Not powerful enough
The vacuum is not powerful enough. You have to try to go over the debris multiple times for it to pickup and even then it doesn't work well. I would recommend an upright or handheld vacuum with a motorized head. Not a great product.
Dyson Reviewer CA
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    09/12/2022
    great machine
    excellent vac, performed better then expected.... impressed my wife- and that is hard to do!
    Damiel
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/15/2022
    Scratched my wood floors!
    We're disappointed with this vacuum cleaner. It's going to cost us a bunch to re-do our wood floors because the roller ball scratched them. It's also tough to use on carpet. Worse vacuum cleaner we've ever had!
    Adita
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/27/2022
    Very good
    Does fantastic job cleaning carpet
    William
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/30/2022
    Don't buy!
    I've had this vacuum for while over 3 years. I was looking for something lightweight and easy to maneuver. I have such a hard time pushing and pulling it and you have to hold on a lever on the handle for it to move. I have a lot of floor and by the 2nd room, I'm tired and my hand hurts from holding the lever and trying to get through the floor. I never write reviews and this one was with the write given my struggles. For the money I spent on this, it's not worth it!
    Softball15
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/28/2022
    Not powerful enough
    The vacuum is not powerful enough. You have to try to go over the debris multiple times for it to pickup and even then it doesn't work well. I would recommend an upright or handheld vacuum with a motorized head. Not a great product.
    Dyson Reviewer CA
  • 3.00 out of 5 stars review
    Verified Purchaser
    05/24/2022
    Awesome tools, decent suction, and some problems
    By far the best tools I've ever had on a vacuum. I've purchased just about every tool available for this unit and they've each come in handy. I use this everywhere in my home, and it's also great for cars. I wish Dyson made a closet hanging system for the tools. I had to make my own (pictured here). Suction is good, but not amazing. Larger, weighty objects (like the odd pebble) might not always get sucked up. It's a minor problem, but for the price, I was expecting extremely good suction. I should mention some build issues. Emptying the canister isn't very reliable these days. My machine is a couple of years old. Sometimes, I remove the canister and it just opens itself, spilling the contents right back on the floor. Other times, it'll stick once open and can be a real pain to retract and close again. Probably time for a new one. Biggest problem by far is the filter (yes, it has a big old filter). You'll need some special long-reach torx screwdriver bits to get into the vacuum. Mine has holes in it after two years of use. I can see dust come out when I turn the unit on. This part has been unavailable to order through Dyson for a few months now. And… the micro nozzles in the canister head WILL clog if you have pets or heavy dirt intake. Unfortunately, I have a lot of both. Getting the canister head apart wasn't super easy and those nozzles were very clogged and gunked-up the one time I went through the effort of doing it. Would I buy this again?? Maybe, but I'd probably at least demo some of the other high end brands first next time around. There's room for improvement with this one. Dyson should definitely be a little more honest about the “no hassle” marketing around this product. It will need servicing to maintain peak performance. As such, they should design it to make it more serviceable. Parts (especially filters) wear out. There shouldn't be any shame in that.
    Kevin in Austin
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/20/2022
    Built like a Sherman Tank
    When we were shopping for our first dyson we were in between the all-encompassing Ball Animal and the Big ball canister. The primary concern was that the big ball wouldn't have the same power, but it's an absolute machine. I use this vacuum to some capacity every single day on our carpet, sofa, hardwood and vinyl floor. The accessories make ideal cleaning the whole house. We have two dogs so naturally, the floors constantly need cleaning.
    TwoDogDyson
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/08/2022
    Very satisfied.
    This has been a great purchase. My only complaints are the canister gets stuck around walls (physics) which always surprises me because otherwise it moves very smoothly and I move fast as a result. I do wish the power button was on the suction head, that would make it easier to turn on and off. It has great reach. We have about 1900 square feet and the cord reaches pretty far, as does the suction hose from the canister. The canister really does right itself if it tops over, but in 3 uses that hasn't happened naturally, I had to create it. I have mostly hard floors - hardwood and tile - with a couple rugs. It has great suction. Additionally, Dyson customer service has been exceptional. Nothing is perfect, and knowing that the company will make it right I think matters most. I also received the hardwood floor heads, but upon receipt they were not compatible. I emailed them simply by replying to my order confirmation and they responded within minutes and had the proper parts shipped.
    Unknown
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/02/2021
    Head stopped working after 4 months. No warranty!
    I was a loyal customer for 20 years. I have an upright and an old canister. Both still work. I wanted the new technology and I bought my Big Ball Canister in May and the head quit in late October. I do not have time to sit on hold for over an hour and the is only a 30 warranty. Buyer beware.
    PamZ
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/26/2021
    Lasting power!
    I've had mine for three years and I love it as much as when I first got it. I have to say this works best for hardwoods or other hard flooring. I got one for my mom and her housekeeper said it hurt jar back but she used it for carpets. I wouldn't recommend it for that. If they advertised it for wood floors I think it would have a rating of 5 stars. I have all hard flooring and it is fantastic. It basically dusts the floor with the rotary tool. It just glides behind me with little or no effort. It has so much reach. It cleans everywhere, cracks, corners, underneath the bed, ceiling fans. I can vacuum the house in no time. To me it is so much better than the stick vacs. You don't have to hold the weight and you can do the entire house and never loose power. I would definitely recommend this for hard floors!!!
    LisaSt
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/14/2021
    Fabulous!
    With this being my second purchase, it was a no-brainer buying another Dyson. Only dilemma was which to choose. :-) Awesome clean up and maneuverability. Highly highly recommend Dyson. It sucks up everything except the carpet. I look forward to vacuuming and excited to clean.
    blondie715
  • 3.00 out of 5 stars review
    Verified Purchaser
    08/29/2021
    Designed by someone who doesn't vacuum
    The suction is great! Better on large area rugs or wall to wall carpet. A little too powerful for hardwood. Particles get thrown back and not sucked up. But my biggest issue is when emptying the canister.. it exposes the filter. So when you open the bottom all the dust, dirt, dog hair and dander that inevitably gets caked on the filter flies up in the air and around the trash. And the only way to clean out said filter is to blow it our with an air compressor because wiping it does not clean it out properly. And like other people have stated, the latch/clip that holds the canister closed broke after less than a year.
    Cammie
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/24/2021
    Nope
    I've tried to like it. I've tried to love it. I actually really don't like or love it. It is a thorn in my side. Horrible maneuverability....long cord, clunky canister with a worthless wheel, then another long hose and attachment. Something is snagged or hung up somewhere. This vacuum won't even suck up a Cheerio. It literally spits it out. Today was it. It's out the door cuz I'm done
    Ronja
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/30/2021
    Miss the DC26 model
    I wish I could say I love my Dyson Big Ball but unfortunately it comes up short compared to my previous Dyson, The DC26, which was exceptional. The Big Ball is much heavier and difficult to maneuver and it takes up a lot more space in the closet. I had to totally arrange my closet so it would fit. While the idea of storing the attachments on the wand is, in theory, a great idea, I find that they keep hitting my furniture. I also liked how it easy it was to detach the clear bin and thoroughly wash it on the DC26. Perhaps this machine would be more appropriate in a house than a small apartment. Like all Dysons, it is well made and powerful but I'm disappointed that the company discontinued the old model and offered the Big Ball as the only canister option. Please bring the DC 26 back!
    Giannabella
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/08/2021
    Fantastic Vacuum
    This is a wonderful vacuum!! Have had mine for a long time - easy to use and cleans well!!
    Anne61
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/17/2021
    Beware
    If you are looking for a canister vacume that takes you back to the 60's, this model is for you. Horrible maneuverability, has power as long as you don't use the floor attachment. Its extremely bulky and takes much room to store. People such as myself by Dyson because of the name. It used to be because of quality. Apparently quality doesn't exist with Dyson anymore. I've read a lot of bad reviews and I regret ignoring them. Think before you buy. Buyer beware
    NotHappyWithDyson
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/22/2021
    Awsome vaccum! Worth every penny
    It is great on carpet and floors. I have 3 dogs and one cat so I use it often. The tools are great on the furniture and the suction is so strong it gets the deep imbedded dirt. I highly recommend it. It may cost a little more, but my stick Dyson at age 6 is still going strong. i have the same expectation for this one.
    Paddy
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/30/2021
    Powerful and very easy to use
    sheila
  • 2.00 out of 5 stars review
    Verified Purchaser
    01/09/2021
    Poor on rugs
    This vacuum is great on hard wood floors, however it does not work well on rugs. It doesn't pick up the dog hair on the carpets.
    Mare
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/27/2020
    Excellent functions
    The vacuum is great, my only complaint is that hair gets wrapped up around the roller and it stops working until hair is removed. Otherwise it's the best ever!
    Texwenof01