Back to Better Homes & Gardens Providence 4 - Piece Patio Conversation Set, Red

Customer reviews

3.95 out of 5stars
(19 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
05/18/2021
Would definitely purchase/build again
I was overwhelmed when I opened the box and saw all the pieces but I had put together the glider that goes with this set a few days prior (with the help of a customer review) so I decided to tackle it and it took about 2 hours from start to finish and I am so glad I did. It turned out beautifully.
MsBaker26

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
05/10/2021
Terrible...good luck getting a replacement part!
I am VERY disappointed in the company Yotrious who supplies this for Walmart! I received this set in April and the table was shattered into a million pieces. The instructions clearly state DO NOT RETURN TO RETAILER but contact Yotrious, which I did and I have yet to get a new glass! They keep telling me to return the set to Walmart! Hilarious isn't it?!!? We have it all put together...how do they expect we do that????? Better Homes
Vicki
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    07/02/2022
    It was easy to put together if you follow the directions and don't tighten the screws until the end. It's comfortable and I just love the look.
    pamela
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/02/2022
    Love the home and garden products for quality
    Absolutely love the four piece,loveseat,2swivel chairs, coffee table with great cushions and two pillows. My husband put all pieces together in about 4 hours without any problems
    JANICE
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/19/2022
    For Big People. I would give this 10 ⭐
    It is so rare to buy something and be so pleasantly surprised at the high quality, and that's what I got with this purchase. I purchased the red one for $499 And was expecting something not as good as this for the price. The delivery was great. The driver asked me where I wanted to put it and delivered it just perfectly. everything was intact. And it was fairly easy to set up. it took me about 3 hours because I'm slow and I did everything about myself but most people wouldn't take very long. BHG gives you everything you need to do this, including this little ratchet tool that made everything so easy. The set itself is very comfortable. I spent hours on it every day. I'm tall and heavy and it's very comfortable. Thick cushions, water resistant, and very attractive.
    gprice
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/26/2021
    Good luck getting an undamaged one
    The first shipment arrived in a box that was totally destroyed. It was all wrapped up with plastic wrap. Who knows how many pieces were missing or damaged. We returned it and they sent a replacement. The box had a big puncture in the side showing bent, scratched, and rusted pieces. The furniture may be nice but we gave up and didn' t want to deal with it again. We just returned it for a refund.
    49erfan22
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/29/2021
    Damaged and scratched chairs
    We love the color and the basic set but the box came heavily damaged. All the chairs and the love seat arms are scratched. I am wondering if we will have the issue if we exchange it and get the same set. Did anyone have these problems.
    Sharon
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/25/2021
    Great patio set for the Price.
    Came in early, packed in a crate securely. Took 2 hours to assemble, had some difficulty aligning some screw holes but still able to assemble. Good quality and very comfortable.
    Juan
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/17/2021
    Sturdy. Quality. Comfy.
    My husband and I shopped for patio furniture almost all summer. All we could find was cheap stuff that wasn't worth the money! We wanted furniture that wasn't boney and bare looking. We wanted thick cushions and well made frames. This set 100% meets what we were looking for! The green matches our mountain we live on perfectly and it brings such a homey feel to our screened porch. 10/10 would recommend! Building was easy too! The two of us knocked it out in no time. Go ahead and getcha a set.
    Sabrina
  • 3.00 out of 5 stars review
    Verified Purchaser
    08/04/2021
    Great set, horrible shipping.
    As with many other reviews my angst is not with the product, but rather the shipping. Our order arrived on a pallet upside down with obvious (open with metal frame protruding and bent) damage. This resulted in several dents and scratches on the furniture as well as loss of some of the rubber feet on the base of the chair. Though the set appeared well packaged, including the tube framing inside the box itself, the shipper still managed to cause what should be unacceptable damage to the items. Maybe Walmart should consider a different shipping company. For the price point I believe this is an excellent set. We kept and will do cosmetic and structural repairs as it seems from prior revues that another shipment would meet with the same fate.. (photos show how box arrived, only the flap pulled back by us, and an example of damage)
    Roger
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/12/2021
    Poor Delivery
    It's a beautiful comfortable patio set. But the only thing I wasn't satisfied with was how they left our patio set sitting on the sidewalk in Philadelphia. No one rang the doorbell to let us know that it was outside. Thank God for our wonderful neighbors. They watched them sit on the sidewalk and drove off!
    Chantel
  • 2.00 out of 5 stars review
    Verified Purchaser
    06/29/2021
    Disappointed in Customer Service
    Received my first Patio Set and I was super excited. I opened it up and put the 2 chairs together, when I started getting the pieces out to put the love seat together most of them were broken. I called the Walmart to try to get replacement pieces, but I was told they couldn't do that, they would send me the whole set again and return the one I had. So, I received the new set and low and behold the same pieces were broken! when I call again to get a replacement again and they said that they could do that, I could only return the whole set. This was very upsetting to me, I had also purchased 2 lounges to go with the set and I would have to replace 5 pieces of outdoor furniture and start my search all over again, and the worse thing was I loved the set. In the end, I loved the peices but I don't think customer service worked to rectify my issues in a manner that worked for me.
    Tara
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/20/2021
    Great set
    I purchased this set online and was delivered in 4 days. The set was easy to to put together I did it myself in less than 2 hours. Best to unpack every5hing first. And I used my truck bed to put assemble it so I did not have to bend over. Very sturdy set and the chairs are very comfortable. Great set for the price.
    Homebrew
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/18/2021
    Would definitely purchase/build again
    I was overwhelmed when I opened the box and saw all the pieces but I had put together the glider that goes with this set a few days prior (with the help of a customer review) so I decided to tackle it and it took about 2 hours from start to finish and I am so glad I did. It turned out beautifully.
    MsBaker26
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/10/2021
    Terrible...good luck getting a replacement part!
    I am VERY disappointed in the company Yotrious who supplies this for Walmart! I received this set in April and the table was shattered into a million pieces. The instructions clearly state DO NOT RETURN TO RETAILER but contact Yotrious, which I did and I have yet to get a new glass! They keep telling me to return the set to Walmart! Hilarious isn't it?!!? We have it all put together...how do they expect we do that????? Better Homes
    Vicki
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/22/2020
    Great furniture at a good price
    Here's what you need to know : The box arrived looking like it had been air dropped, but that's not the manufacturers fault. The instructions for assembly are a little confusing at times. Also, they do not include enough washers. Those things aside, the furniture is very nice quality. It's comfortable. It looks great and I can't endorse it enough. You won't regret getting it.
    Potter
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/10/2016
    Well built. Excellent value.
    Just finished assembling the furniture. I was impressed with how organized the hardware and instructions were. Had to be patient on delivery, but well worth the wait. Great size for smaller patio.
    K7693
  • 4.00 out of 5 stars review
    Verified Purchaser
    07/28/2014
    Good set, but difficult set up
    Just set it up and it looks good and sturdy. The set up is difficult as several of the holes are very hard to line up. We will see how it holds up after a while but for now it is a 4 star given the set up issue.
    Sancori
  • 4.00 out of 5 stars review
    Verified Purchaser
    07/13/2014
    Just what I was looking for...
    Read the reviews about holes & screws not lining up. Definitely had a few we struggled with. The coffee table legs had to be attached to glass top and then to the wicker shelf. Took over two hours for all. Loveseat is compact but the roomy swivel chairs are great! It's like adding another living space to your home. The family loves it!
    Maisygirl1
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/10/2013
    Order at your own risk shipping damage !
    Ok, so after searching for weeks we decided that this was the best set for the money. I have to say the cushions seem very sturdy although some of the seams are a little (messy) but not that noticeable. My problem is with the shipping company...apparently when the local driver received the box it was pretty much demolished and he had to put everything back into the box for delivery. We checked it over but it was wrapped up pretty well so we didn't notice until we started putting it together that there were some pretty good dents in the chair pieces , so they were probably what fell out during shipping. We continued putting it together anyway hoping we could deal with it. I decided to call the manufacturer to see if we could replace the pieces that were dented instead of having to load it back up in a box that was falling apart anyway and taking it to the store. No luck..since Walmart picks the shipping company not their responsibility, I was told it would be better to return :/ would be a great set if you don't mind playing Russian roulette and hope for the best in shipping. It wasn't beat up. I'll try to load a couple of pics. Just crazy that the shipping company is so careless.
    onlygirl5
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/20/2013
    Great patio set!
    I purchased this after reading all the good reviews. It's very solid, comfortable and the green is a lovely color. It's such a great deal for the price (which included free shipping). Accent pillows are nice and it wasn't too terrible to put together. It looks much more expensive than it was and pieces are a generous size. I also purchased the matching Providence Daybed and two matching side tables (Keter Pacific Cool Bar Rattan Party Cooler). LOVE IT ALL!!
    arlingtonrenovator