Back to Expert Grill Combo Grill and Griddle

Customer reviews

2.6 out of 5stars
(20 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
04/15/2023
We've been using this grill multiple times a day for a couple weeks now and are very happy with it so far we cook everything from breakfast to steak on it.
Kassandra

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
06/13/2022
Terrible experience!!
Grill was damaged, the only option given to me was a return and refund......what a waste of my time!!
Stephen
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    06/08/2023
    False Advertising NOT Heavy Duty
    The griddle rusted after two uses. I reached out to Customer Service and they said no replacement parts are available. The only offered solution is to DISASSEBMBLE and return it. Unacceptable.
    AT
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/04/2023
    Pay for assembly
    The grill is beautiful. I love the versatility. We also bought the vinyl cover. Assembly was simple UNTIL it came to putting the grill on top of the stand. The diagram does not identically match the holes in the grill. I thought they had given the wrong booklet. It took about 3 hrs total and will require 2 people to lift the grill on top of the base. By the time my husband and I debated back and forth, I truly wished I had paid the $139 for someone else to put it together.
    Kim
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/11/2023
    Great Grill Griddle combo!
    We had a hard time finding a grill and griddle we liked untiil we saw this one. My husband really likes it. He put it together without much trouble and it started up the first time he tried it. Will be good to cook almost anything if the power ever goes out!
    Suti
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/03/2023
    if i could give this zero stars, i would. Terrible customer service delivery late and item was damaged. dont wast your time. 3 weeks in and still waiting on fedex to come get the item. dont wast your time like i did. picture does no justice to how horrible this this actually arrived.
    Ryan
  • 1.00 out of 5 stars review
    Verified Purchaser
    04/26/2023
    Cheap metal. POS! Defective
    The grill is defective! I turned it on and walked inside for a few minutes to get the meat and it heated up to 800° and cooked itself. The paint bubbled up and when it rained it rusted so now it looks really really bad. Can't get anyone to help with a return or refund. I am told it needs to go back in the box…hard to do when you don't have it anymore!!
    J
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/15/2023
    We've been using this grill multiple times a day for a couple weeks now and are very happy with it so far we cook everything from breakfast to steak on it.
    Kassandra
  • 4.00 out of 5 stars review
    Verified Purchaser
    03/26/2023
    A good grill. A little overpriced though.
    I've had this grill for a week. Here is my quick review: Construction-9/10. It was so easy to put together. It took me about 1hr from unboxing to the final bolt. The one thing I don't like is how you have to detach the oil pan holder if you want to clean the drop tray. Quality of parts-9/10. One of the plastic caps broke when I was trying to put it in. Cosmetic but still. Cooking on the grill-7/10. The food came out great every time (3) I cooked on it. What you would expect from a new grill. Lol. I wish the grill grate fit the grill housing a little better. I also would like the grate to be a little heavier duty. It's a little flimsy. I expect a little better from a $360 grill. Also, there is a very short backstop on the grill. If you're not careful, you might fling a burger out the back of the grill. Even using the tongs today, I was trying to grab a pork chop and i almost pushed the chop out the back. A real heart stopper!! ??. Cooking on the griddle-9/10. The only thing I have to say remotely “bad” about the griddle is it's a little small. Other than that, I love it!! Cooked veggies and marinated chopped meat on it last night and cooked eggs and ham steak on it this morning for breakfast. DELICIOUS!!! Overall-8.5/10. It's good so far. I will revisit this at the end of the summer season and see if I have had a change of heart at all. I feel it's alittle overpriced. It should be like $275 to $299. If you asked me if you should buy it, i would say yes do it. It's a nice grill. Though, if you have an extra $100 or so, get a name brand grill, but the convenience of having a grill and griddle is really nice!!
    Matt
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/10/2023
    Defective product and poor shipment and delivery
    The product is good and functional and easy to assemble but the problem is with shipment and delivery. They announced delivery for Tuesday but it did not happen and kept sending notification daily till arrived on Thursday of the week and left closeby the garage door. In the morning when I saw the box it was like it has been dragged in the ground with too many hits and scratches and it did not look like it was new box but like it has been opened and repackaged multiples times. But the major issue was that the parts were deformed in the box including the grill main unit that was hit in the middle between the knobs. Based on what was in the box it appears like it was not just an accident but it was more like intentionally repackaged with defective parts or like it was returned by a customer as the packaging looked unprofessionally done. Probably Walmart did not even looked inside but just decided to send it to me as is ignoring the reason it was returned initially. I called Walmart to ask them to replace it but they said I need to package it in the box so they can come to pick it up or i can return it to a store. I told them that I opened the box to inspect the part and then the box was so bad because that I am unable to repack it and that they should arrange for a pick up on as is but they said the apologize they cannot do that. I ask them to discount the unit as it is has multiples deformation and scratches and they declined. Bottom line, either i have to choice than to accept the product as is with scratches and deformation.
    Yasser
  • 3.00 out of 5 stars review
    Verified Purchaser
    03/05/2023
    great grill but do not order, pick up in store. mine came damaged and the top of grill is dented and it rubs when opening and closing lid. the small rack is dented beyond repair. the box had so much damage it was opened and pieces falling out. pretty bad when you spend that much on a product. wont be ordering any more large items from walmart. this is 3rd large item and all items have been damaged. need to puck another shipping company fedex is horrible.
    robin
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/31/2022
    Very Unhappy with Purchase
    The grill arrived a day later than it was origionally suppose to. i ordered from walmart because that was the only place whose tracking info said it would arrive in time for our camping trip. So that was the first issue. I plan on camping quite a bit with the grill so it being a day late was something i definitely could put behind me. When it did arrive it had a huge chunk out of the side of the box. I paid someone to put it together for me while i organized all of the parts. As you can see from the pictures, once it was put together there were a ton of things wrong or missing or damaged. If i spent under $100 on the grill I could see brushing these issues off maybe, but almost $400 later?! Im single and weigh under 110lbs. In order to return the grill i would have to borrow a truck and pay someone to help me bring it back to fed ex .....oh yeah, and pay some kind of restocking fee???? I am so utterly disappointed right now. Ive saved all summer for this grill and instead of feeling proud and excited to help all my friends and family with the cooking, im just embarrassed and ....well, just feeling stupid. If anyone out there is in the same predictament as me, please, save a little extra more money to have someone go pickup the grill for you from a walmart store, after youve looked it over thoroughly for any damages or missing parts. Dont get it delivered. Fed ex and walmart just blame each other. Your only option will be to waste a ton of energy, time and more money to try and fix the situation. All of which, I didnt have enough of, to even consider taking that route. Good luck to yous
    Elisabeth
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/12/2022
    Can't have your hotcakes and eat them too :(
    The concept it good: was excited to have dual function. In practice, both fall short. The grill side doesn't have enough heat to get a good sear on a steak, and the grill grates seem pretty cheaply made. The griddle is just a little larger than a counter top griddle, but the grease trap makes the surface area essentially the same. Burner heat is uneven and cooks at different temps (side away from you is hotter as it has more burner nozzles underneath). Was hopeful to have my hot-cakes and eat it too, but this falls short of expectations.
    Robert
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/08/2022
    Love my grill
    Brand new. Grill works great pait on the welds are exposed to the elements
    James
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/02/2022
    overheated and burned off the paint
    This must be defective. I turned on the burners and set them all to low. I went to pout on the food and the grill was over 600 degrees and all the paint was bubbled up it was so hot. I turned it off. The handle was so hot I couldnt even touch it. Most of the paint chipped off from this. the grill is 3 months old and now looks like garbage.
    Bonnie
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/31/2022
    Don't waste your money
    This grill is useless griddle wont even sea a chicken breast and the grill side doesn't get hot enough to cook a steak. Very poorly designed wish I could return it. I had high hopes for this set up but after buying it, a cover and a propane tank I am stuck with a 450 dollar hunk of metal so sad☹️
    shamia
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/13/2022
    Hose Flaw
    I purchased this grill because I liked the grill/griddle combo. I have no issues with the combination, as it works well when you are grilling a variety of foods. However there is a design flaw (which now I see another review on) which is the hose from the propane tank to the grill. I had the grill fired up and lost flame. Checked the propane tank, as I only used a few times. It seemed like it still had propane in it. I switched to a new tank and again, no hissing nor a flame. Once I got under it, I noticed that the hose touches the drip pan and had actually melted (picture attached). Luckily no gas was coming out or otherwise I wouldn't be here to write this review. I will be looking to order a galvanized hose...Otherwise a good grill.
    Jim
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/12/2022
    Great purchase
    I love this grill - so easy to assemble and even easier to use. The frying griddle has us using this for brunch on the weekend as well as weekday evenings for the usual grilling. Heat is even and has a great range from a low simmer to full heat. Lots of space with 2 x shelves and if not use the griddle, the closed lid provides more space. Best gas grill I have used to date.
    Kurt
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/18/2022
    design flaw (atleast with the hose that come with)
    design flaw! i bought this for a fathers day gift ( who am i kidding i bought for him for me to use). i thoght it was a super cool idea tonhave both a grill and a griddle, we grilled steaks on it for the first time a couple days ago. everything seemed to work fine ,and then we thought the propane tank went dry ( which was weird because it was mostly full, but c'est la vie) , i take the tank the next day and refill it, its barely empty, ok, weird, bring it back ,hook the tank back up, attempt to light the grill, nothing, no gas, ( you can't hear the tsss of the gas hiss) i keep investigating between putting a 1 month old and a toddler down for a nap, and finally discover , the hose from the tank to the grill melted, somehow the hose was pushed up to the bottom of the grill where the grease would fall and melted the hose. this could have ended a very different/bad way. still need a new hose. bought 2 replacement hoses ,one that didnt fit and the other barely worked ( grill wouldn't get hot enough and the griddle wouldn't light, assumed connection wasnt correct).
    Kylie
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/17/2022
    Chipped paint out of the box
    It arrived chipped. Paint falling off. Awful.
    Lauren
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/13/2022
    Terrible experience!!
    Grill was damaged, the only option given to me was a return and refund......what a waste of my time!!
    Stephen
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/30/2022
    Grab one before they're gone
    This is a great product Nicely made easy to put together. Perfect for our family of 4 you can grill /griddle or do both . We cooked out on it for Easter also for the whole family so you can cook for a crowd also.It's our first outdoor griddle it's good to cook on meats have come out way juicer
    Kyle