We do our best to keep up with the growing demand for popular items. Sometimes, pre-transit order delays still happen. We'll send order update emails in real-time when delays occur.
Pickup Delays
Our goal is to get your order to you as quickly as possible. Before you contact customer care be sure to:
- Wait for the Ready for Pickup email.
- Call the phone number on the pickup sign to check in for your Payless Daily order.
- If you experience an extended delay, contact customer support.
Delivery Delays
If there's a delay in your scheduled delivery, you may get a text message or push notification inviting you to change your delivery order to a pickup order. You can choose a pickup time slot within the next 24 hours. If you pick up your order, we'll refund your delivery fees and tip.
If you don't have your order after your delivery window has passed, contact customer care using the Chat with us button.
Delivery Returned to Store
If a driver returns your delivery to store, an associate will contact you to reschedule your delivery. If we can’t reschedule it, we’ll cancel your delivery order and won’t charge you for it.
Drivers return orders when:
- They can’t find the customer’s address.
- No safe location is found.
- Customer isn’t reachable.
- Customer cancelled.
- To comply with food safety rules.
Shipping and Carrier Delays
The order tracker displays new estimated delivery dates.
Select the Chat with us button if:
- Your tracking information hasn’t updated for two business days.
- It's two business days after your estimated delivery date.
Events in certain areas can impact carriers. Check for known shipping delays in your area using the links below.
For any other concerns about pickup, delivery, and shipping delays, contact customer care using the Chat with us button.