Pharmacy FAQ
Fill a New Prescription or Refill for Someone Else
If you are a parent or caregiver for someone (or even for a pet), you can fill any new prescription on their behalf as long as you know their name, address, and birth date. New prescriptions can be filled by mail, phone, or at any Payless Daily Pharmacy. Learn more about adding an adult, child, or pet to your Pharmacy account.
Have Someone Else Pick Up Your Prescription
You can send someone to pick up your prescription for you. Just print out your Online Refill Confirmation page and have that person take it to the Pharmacy. In some states, anyone picking up a controlled substance must to present a valid photo ID.
Find Your Prescription Number and Expiration Date
Payless Daily uses 7-digit prescription numbers. You can easily find your prescription number by checking the label on the last of that prescription type you filled with us. The prescription number is located on the left side of the label, near the top. Prescription refill expirations are usually listed as part of your refill information near the bottom of the label (E.g., REFILL: 2 by 08/30/2019). If you have questions about when your medication expires, contact your local Payless Daily Pharmacy.
If you haven't filled a prescription with us before, learn more about filling new prescriptions.
If You Don't Have a Written Prescription
If you don't have a written prescription, you can ask your doctor to call in your prescription to the Pharmacy. You or your caregiver will need to pick up your prescription from that Pharmacy. Learn more about filling new prescriptions or find your nearest Payless Daily Pharmacy.
Maximum Number of Refills per Order
You can submit up to seven refills in each order. If you need to refill more than seven prescriptions at one time, you can place multiple orders.
Refilling Expired Prescriptions
When you try to refill a prescription that is out of refills or has passed its refill expiration, our pharmacist will contact your doctor to request authorization for us to extend the prescription. In these cases, please allow one extra business day for prescription processing while we request your doctor's approval. If you need your prescription sooner, please contact your doctor directly and ask them to call in your refill authorization directly to your Payless Daily Pharmacy. Expired prescriptions cannot be transferred to another Payless Daily Pharmacy, so be sure to have your doctor call the same Pharmacy where you last filled the prescription.
If you choose to receive a Prescription Expiration Notification, we'll send you an email any time one of your Payless Daily Pharmacy prescriptions is close to expiring. This applies to the prescription's expiration, not the medication itself. Contact your Payless Daily pharmacist with any questions about your medication's expiration date.
Problems
Having problems filling your prescription? Contact us using the button below or call your local Payless Daily Pharmacy.
Payless Daily Health
Payless Daily Care Clinics accept the following providers:
- Aetna
- Anthem Blue Cross Blue Shield Georgia
- Blue Cross Blue Shield of Texas
- CareSource
- ChoiceCare (Humana's leased network)
- Cigna*
- Hooray Health
- Humana
- Medicaid GA & SC Plans
- Medicare Part B
- Peach State Health Plan (Ambetter exchange plan only)
- Scott and White
- Tricare
- United Healthcare
- Payless Daily Associate Plan
Though we generally accept these providers, please contact your insurance provider before your visit to make sure you're covered.
* Cigna does not cover annual physicals, wellness exams, or select lab tests. Please call Payless Daily Care Clinic support at 1-844-398-1398 or your insurance provider for coverage details.
Payless Daily Dental and Vision Clinics Accepted Insurance Providers
- Delta Dental
- VSP Vision Care